English Skills for Customer Service (standard)

Course Description

Whether you work in hospitality, a call centre, or just ned to talk to your customers in a more professional way, this course may be the one for you.

With an experienced tutor, this course offers practical vocabulary and advice to help you tackle complaints, make customers feel at ease, overcome objections, and express yourself the way you would in your native language.

Learn useful phrases, vocabulary, and tips with engaging and informative lessons and exercises.

Course Description

Whether you work in hospitality, a call centre, or just ned to talk to your customers in a more professional way, this course may be the one for you.

With an experienced tutor, this course offers practical vocabulary and advice to help you tackle complaints, make customers feel at ease, overcome objections, and express yourself the way you would in your native language.

Learn useful phrases, vocabulary, and tips with engaging and informative lessons and exercises.

About the Course Leader

This course is led by Catherine, an experienced, TEFL Certified, Business English Teacher with over 3 years experience. Catherine has 10 years Customer Service Experience, 5 Years Marketing Experience and helped over 1000 students, from 30 different countries prepare for interviews, IELTS and TOEFL exams, and improve their professional English for realistic conversations within the workplace. Catherine is a patient and understanding teacher, and throughout her course you will feel supported and engaged. Catherine is passionate about helping individuals achieve their goals and professional targets, and looks forward to helping you on your journey.

What this course includes

  • Vocabulary for the workplace.
  • Weekly homework to test the knowledge you have learnt.
  • A safe space to make mistakes without being judged.
  • Phrases to help you deal with difficult situations and conflict resolution skills.
  • How to recognise, and communicate with different customer profiles.
  • Tips on how to relay information to your boss.
  • 12 weeks of useful information
  • 12 hours of group/individual lessons with an experienced tutor.
  • The ability to take further, one on one practice lessons with the tutor.
  • Email contact with the tutor to ask any questions, or discuss any issues.
  • Individual feedback given once the course ends.
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Group

€ 238 € 119

per student

  • 6 – 8 students
  • 12 weeks
  • 1 hour per week
  • Online Course + Certificate
Start Learning

Individual

€ 238
  • 1 student
  • 12 weeks
  • 1 hour per week
  • Online Course + Certificate
Start Learning

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